GHN USA > Privacy & Cookie Policy

Privacy & Cookie Policy

 

Privacy & Cookie Policy

Last updated: 22nd September 2025

1. What does this Privacy Policy cover?

At GoodHealthNaturally your privacy has always been very important to us. We take the confidentiality and security of your personal data very seriously. We collect, use and are responsible for certain information about you. In doing so, we are regulated by the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018.

This Privacy Policy covers data collected by GoodHealthNaturally through:

  • our consumer websites: https://goodhealthusa.com and https://goodhealthusapro.com,

  • any of our consumer apps, mobile websites, and related subdomain websites,

  • promotional campaigns, telephone sales, and social media channels.

2. What personal data do we collect?

We may collect, store, and process the following categories of personal data:

Personal data you provide when you purchase from us:

  • Contact details: name, title, billing/delivery address, phone numbers, email address.

  • Order details: products purchased, services subscribed to.

  • Payment details: processed securely in accordance with PCI standards (we do not store card numbers).

  • Communication and marketing preferences.

Additional data obtained when you use our websites:

  • Details of visits (URLs, searches, traffic, location, weblogs, communication data).

  • Device information (IP address, device type, browser, location).

Additional data from communications:

  • Records of customer service interactions (including calls, emails, live chat).

  • Interaction with our emails (opens, clicks).

If certain personal data is required for us to fulfil your order and you choose not to provide it, we may not be able to accept or complete your order.

3. How we use your personal data

We use your personal data for the following purposes:

To fulfil your order:

  • Process and confirm your order.

  • Process payment (via third-party providers such as PayPal, credit/debit card processors).

  • Identity verification and fraud prevention checks.

  • Order dispatch (via fulfilment centers and couriers such as Royal Mail, DPD).

  • Provide confirmation and delivery status updates.

For customer care:

  • Respond to queries, complaints, or service requests.

  • Contact you regarding order issues, changes, or cancellations.

  • Manage registered accounts.

  • Collect customer feedback.

For marketing (with appropriate legal basis):

  • Keep you updated with products and services that may interest you.

  • Provide offers, competitions, and promotions.

  • Tailor marketing messages based on purchase history or browsing activity.

You will always have the option to opt out of marketing communications (see Section 4).

For internal business purposes:

  • Understand how customers use our website.

  • Improve website functionality and customer experience.

  • Analyze product/service demand.

4. Marketing communications and opting out

You may opt out of marketing at any time by:

  • Clicking “unsubscribe” in any marketing email.

  • Updating your preferences in your account.

  • Contacting us via the details in Section 9.

We may rely on:

  • Consent for new newsletter subscribers.

  • Legitimate interests to contact existing customers about related products and offers.

You will still receive service-related emails (order confirmation, shipping updates, customer support) even if you opt out of marketing.

5. Cookie Policy

We use cookies to:

  • Keep track of what you have in your basket.

  • Remember you when you return to our site.

  • Improve your browsing experience and personalize recommendations.

  • Collect analytics on site performance and usage.

Cookie consent

Essential cookies (strictly necessary for the site to function) are always active.
Non-essential cookies (e.g., for analytics or advertising) are only set if you provide consent via our cookie banner or browser settings.

Cookie schedule

(See Section 10 for the full list of cookies we use.)

6. How we protect your personal data

We implement appropriate technical and organisational measures to protect your personal data, including encryption, restricted access, and secure servers.

In case of a suspected breach, we will notify you and relevant authorities where legally required.

7. Data retention

We retain personal data only as long as necessary:

  • Order data: retained for 6 years to comply with tax and accounting obligations.

  • Customer service records: retained up to 3 years for complaint resolution.

  • Marketing data: retained until you withdraw consent or opt out.

8. International data transfers

We may transfer personal data outside the UK/EEA when using third-party service providers (e.g., cloud hosting, analytics, email marketing platforms).

Where we do so, we ensure your data is protected through:

  • Adequacy decisions, or

  • Standard Contractual Clauses approved by the UK/EU.

9. Third-party processors

We share personal data only when necessary, with:

  • Payment processors (e.g., PayPal, card processors).

  • Courier and fulfilment partners (e.g., Royal Mail, DPD).

  • IT and website hosting providers.

  • Marketing and analytics platforms (e.g., email service providers, website analytics tools).

  • Professional advisors (legal, tax, compliance).

All third parties are contractually bound to protect your data in compliance with GDPR.

10. Automated decision-making and profiling

We do not use your personal data for fully automated decision-making that produces legal or similarly significant effects.

We may use limited profiling (e.g., purchase history, browsing behavior) to:

  • Recommend products.

  • Tailor marketing offers.

  • Detect potential fraud.

11. Your rights

Under GDPR you have the right to:

  • Access your personal data (Subject Access Request).

  • Correct inaccurate or incomplete data.

  • Request deletion of your data in certain circumstances.

  • Restrict or object to processing in certain circumstances.

  • Receive a copy of your data in a portable format.

  • Withdraw consent to marketing or other processing where applicable.

Requests should be made via the contact details below. Proof of ID may be required.

12. Contact details

We have appointed a Data Protection Officer (DPO) to oversee compliance.
Email: privacy@goodhealthnaturally.com

13. Cookie Schedule

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or this is any discrepancy, please let us know.

Name of Cookie Purpose

  • PAPVisitorId Strictly necessary
  • __lglaw Strictly necessary
  • _gcl_au Strictly necessary
  • __atssc Strictly necessary
  • smclient Strictly necessary
  • PHPSESSID Strictly necessary
  • _jsuid Strictly necessary
  • PrestaShop Strictly necessary
  • __atuvc Strictly necessary
  • __atuvs Strictly necessary
  • _omappvp Strictly necessary
  • first_session Strictly necessary
  • apc_popup Functionality
  • paypal-offers–view-count-credit Functionality
  • apc_popup Functionality
  • TawkConnectionTime Functionality
  • __tawkuuid Functionality
  • agile-crm-guid Analytical/performance
  • zarget_user_id Analytical/performance
  • omSeen Analytical/performance
  • om Analytical/performance
  • ghncptracker Analytical/performance
  • heatmaps_g2g Analytical/performance
  • _first_pageview Analytical/performance
  • zarget_visitor_info Analytical/performance
  • smvr Analytical/performance
  • smuuid Analytical/performance
  • _ga Analytical/performance
  • _gid Analytical/performance
  • _uetsid Analytical/performance
  • _gat Analytical/performance
  • _fbp Analytical/performance
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