Shipping Charges and Information

USA Shipping:

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

The shipping charge will be shown as you are going through the checkout. If you receive a message stating your order is too heavy, you will then receive an email from us, with the amount required to pay for shipping. You can either phone us on: 1 800 455 9155 or if outside the USA +1 760 737 0900 to process this payment or you can log into your account, select the misc. option from the A-Z list, select the correct quantity of $1.00 (when you reach the part where your address is, include a note to say shipping for previous order, and check the small box above the notes section to save your note).

By confirming your order for shipment outside the USA, you agree that: if any package is returned to us because of an incorrect address, because you refuse the package, or for any other reason other than solely because of our error, you will be responsible for our shipping cost for the return and reshipment of the package. If the cost to return the package to us exceeds the cost of the goods ordered, or if you have ordered products that we are informed cannot be imported into the country of intended delivery, we may instruct the shipping company to abandon the package, but even if we do so, you will remain responsible for payment. We cannot accept responsibly for non-delivery of an order within any country where a third party shipping service removes the order from our own shipping service and then fails to deliver or return the package to us, you will remain responsible for payment.

If your package is seized by Customs for any reason and returned to us, we will issue you a prompt refund, less the shipping costs. If it is not returned to us, we cannot issue you a refund. Most orders are held by Customs for the purpose of charging import duties and Customs fees. Please contact the Customs Office in your country before ordering, as we are not responsible for such charges.

Canada and Australia Shipping:

All Canadian customers should go to our Canadian website to place an order.

All Australian customers should go to our Australian website to place an order.

UK, Europe and rest of world (not including USA, Canada or Australia)

All UK and rest of world customers go to our UK website

All Europe customers go to our Europe website

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