Refunds & Cancellations

Please note: to better serve you, our return policy has changed, effective Sept 16th, 2009.

At Good Health Naturally we offer our first time customers whether they purchase a regular or sales promotion product offer, a money-back guarantee on all unopened products and two bottles/packages of opened product. Any follow up purchase of like product(s) after your first regular sales purchase, or free sample offer, or free introductory offer, or one week trial offer, is not covered by the guarantee. Your second purchase is a clear and final indication that you accept the product(s) as is. Please give our products a minimum of a one month trial period. If you are not totally satisfied after one month of using the product, you may return the empty bottles/packages and the sealed, unused bottles/packages for a refund (less shipping, handling, and a 15% restocking fee).

Only two bottles/packages of opened product are eligible for a refund. All other packages/bottles of the same product must be in the factory sealed container to be eligible for refund.

Because we ask you to give our products a minimum one month trial period, we do not accept returns until this 30-day period has been completed.

You have 90 days from when your product was shipped to return it. We do not process returns past this 90 day period.

All returns are charged a restocking fee. This fee will be 15% of the total product purchase price.

We do not refund the cost of shipping or handling.

To process your return, please do the following:

1. Call Customer Service at 760-737-0900 in the U.S.A. to receive an RMA (Return Merchandise Authorization Number). This number must be visibly displayed on the outside of the return package. Packages sent to us without an RMA number will not be accepted and will be discarded. We do not refund the cost of shipping returned products.
   
2. Your RMA number expires in 14 days. If your return package is not postmarked by the 14th day, your refund is no longer valid.
   
3. In order for your return to be accepted, you must ship back all of the empty bottles/packages and any unused, unopened bottles/packages in their factory-sealed containers, along with the return form below for your refund, (minus shipping and a 15% restocking fee). To download the RMA form, click on the link below.
   
4. We strongly recommend returning packages to us through certified mail with a tracking number. If we did not receive your product and you cannot prove that the product was returned, we will not issue a refund. Proof of delivery can be the delivery confirmation number or signature as required by the USPS.

[DOWNLOAD RMA FORM HERE] * Requires Adobe Reader.

Mail Return Package to:
Custom Warehousing Services of Escondido
1313 Simpson Way, Suite-L
Escondido, CA 92029
Fax: 760-737-0817

Note: You cannot return the same product more than one time. This is to prevent excessive returns. Customers can order as many different products as they wish, but we only allow one return order for any particular product per customer.

Note: Returns will be processed and your refund issued within 30 business days. Refunds will be issued in the same manner as the original purchase payment method. If this payment method is closed for any reason, we will issue a company check as a payment method.

International Orders:
Please follow the same process as mentioned above.

Customs-Related Issues:
If your package is seized by Customs for any reason and returned to us, we will issue you a prompt refund, less the shipping costs. If it is not returned to us, we cannot issue you a refund. Most orders are held by Customs for the purpose of charging import duties and Customs fees. Please contact the Customs Office in your country before ordering, as we are not responsible for such charges.